Increase your customer rating on Facebook, Google, Yelp, and Tripadvisor by adding your customers to NetBlaze. 

Here's how to set this up on your NetBlaze account. 

  1. First thing you need to do is to make sure that sending Review Requests is enabled. Click on Settings > Customers on the sidebar menu.

2. On the Customers Settings screen, select "Yes" under the  dropdown called "Send Review Requests after adding Customer?".

3. The next field is about how you want to send the review requests. Select the settings carefully. Here's the meaning of each setting:

  • Email Primary - Select Email Primary if most of your customers provide you their email address. This means that Netblaze will prioritize sending the review requests via email. However, if the customer does not have an email address, Netblaze will try to send the request via Text.
  • Text Primary - Select Text Primary if most of your customers provide you their phone number. If selected, Netblaze will prioritize sending of the review requests via Text. However, if the customer does not have a phone number, Netblaze will try to send the request via Email. 
  • Email Only - Select Email Only if ALL of your customers provide you their email address. If selected, Netblaze will always try to send the review request via email. If there's no email address in the contact, review request will not be sent.
  • Text Only - Select Text Only if ALL of your customers provide you their phone number. If selected, Netblaze will always try to send the review request via Text. If there's no phone number in the contact, review request will not be sent. 
  • Email & Text - Select Email and Text if ALL your contacts contain email address and phone number. If selected, Netblaze will only send the review request to a contact that contains both email address and phone number. 

4. Once you have selected how you want to send the message, take some time to look at the Preview of the Review Request. At this point, the messages are not customizable. 

5. When ready click Save Settings. 

6. Now that sending review requests is enabled, start adding your customers contacts to NetBlaze. You can read this guide to learn how to add your customers to NetBlaze

To understand which review site your customers will be routed to, review request reminders, and more, read this guide.

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